Delivery

At Primo Store, we believe that the magic of outdoor living shouldn’t be confined by geography. Just as we meticulously curate premium grills, pizza ovens, and outdoor living accessories, we’ve crafted a delivery experience that is reliable, transparent, and tailored for the discerning host and home chef. We understand that once you’ve chosen the perfect tool to elevate your backyard gatherings, you want it in your hands—ready to create unforgettable moments.

Our global shipping network is designed to deliver professional-grade equipment directly to your home, whether you’re preparing for a casual weeknight cookout or a grand seasonal celebration. Below, you’ll find everything you need to know about getting your Primo products from our warehouse to your outdoor space.

Our Shipping Options: Designed for Value & Convenience

We offer two clear, reliable shipping methods to suit your needs and timeline. We partner with world-class carriers to ensure your premium products are handled with care throughout their journey.

Shipping to Your Corner of the World

Primo Store proudly ships worldwide, empowering outdoor living enthusiasts across the globe. Please note that, to ensure service reliability, we are currently unable to deliver to a few select remote regions and parts of Asia. The complete list of excluded areas will be shown at checkout. For most of our customers, the journey from our store in Stevenson to your backyard is smooth and fully trackable.

Our Delivery Promise: More Than Just a Package

We know that “outdoor living” means durability, style, and performance. This philosophy extends to our delivery promise. Every product is packed with the same care we’d expect when receiving a premium item ourselves. From marine-grade stainless steel grills to robust cast aluminum kamados, your investment is protected from our door to yours.

Your journey with us is supported every step of the way. If you have any questions about delivery times to your specific location or need assistance with a tracking update, our customer service team is here to help.

Hassle-Free Returns

Confidence is key when creating your outdoor oasis. If any item does not meet your expectations, we offer a straightforward return policy. You may initiate a return within 15 days of receiving your order. Please visit our Returns & Refunds page for full details and to start the process.

Need Help? Our team is dedicated to your satisfaction. For any delivery-related inquiries, contact us at [email protected]. We’re here to ensure your Primo Store experience is exceptional, from browse to backyard.