Welcome to the Primo Store FAQ. We’re here to ensure your journey from browsing to backyard entertaining is seamless and enjoyable. Below, you’ll find answers to the most common questions about our premium products, global delivery, and customer care.
About Primo Store & Our Products
What kind of products does Primo Store specialize in?
Primo Store is your premier destination for elevating outdoor living. We meticulously curate professional-grade BBQ Grills, authentic Pizza Ovens, high-quality Cooking Accessories & Gifts, and stylish Outdoor Living essentials. Each product is chosen for its durability, performance, and ability to create unforgettable culinary moments.
Who is the typical Primo Store customer?
Our products are designed for the discerning host, the aspiring home chef, and anyone who values quality, style, and fellowship in their outdoor space. Whether you’re planning a casual weeknight cookout or a grand seasonal celebration, our tools are crafted for you.
Ordering & Payment
What payment methods do you accept?
We offer secure checkout with all major credit cards: Visa, MasterCard, and JCB. We also accept PayPal for a fast and protected payment experience.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to ensure all your financial data is protected. Your security is our priority.
Shipping & Delivery
Please Note: To ensure service reliability, we are currently unable to ship to a few select remote regions and parts of Asia. The complete list of excluded areas will be shown at checkout.
Where does Primo Store ship to?
We proudly offer global delivery to empower outdoor living enthusiasts worldwide! Our network is designed to bring the Primo experience directly to your doorstep. Exceptions apply only to a limited number of remote locations.
What are my shipping options and costs?
We offer two reliable, transparent shipping methods:
- Standard Shipping ($12.95 Flat Rate): Shipped via DHL or FedEx. Your order will arrive in 10-15 business days after dispatch. Ideal for a balance of speed and value.
- Free Economy Shipping: Shipped via EMS. Your order will arrive in 15-25 business days after dispatch. This option is FREE on all orders over $50. Perfect for planning ahead and maximizing value.
How long does order processing take?
Please allow 1-2 business days for us to carefully process, prepare, and pack your premium items with the utmost care before they are handed to our carrier partners.
Will I receive a tracking number?
Yes. As soon as your order is on its way, you will receive a notification email with your tracking information. You can monitor your package’s journey directly on the carrier’s website.
Returns & Refunds
What is your return policy?
Confidence is key. If any item does not meet your expectations, you may initiate a return within 15 days of receiving your order. We aim for a straightforward and hassle-free process.
How do I start a return?
For full details and to begin the return process, please visit our dedicated Returns & Refunds page. Our team is here to guide you through each step.
Customer Support
How can I contact customer service?
Our dedicated team is here to ensure your experience is exceptional. For any questions regarding delivery, tracking, or your order, please contact us at: [email protected].
Where is Primo Store located?
Our home base is at 3715 Mercer Street, Stevenson, US 35772. From here, we carefully dispatch premium products to backyards around the world.
Ready to Transform Your Backyard?
Explore our curated collections and unlock a world of flavor and fellowship.
For delivery-specific inquiries, remember: [email protected]
Primo Store | Grill Like a Pro. Entertain with Ease. Live Outdoors.