Privacy Policy

Primo Store (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website barbecuegrillco.com (the “Site”) and make purchases from our curated collections of professional-grade BBQ grills, pizza ovens, and premium outdoor living essentials.

We design every aspect of our service—from product craftsmanship to the checkout experience—with excellence and discretion in mind. Just as we meticulously select our products for the discerning host, we treat your personal data with the utmost care, seriousness, and respect. Your trust is the foundation of our relationship.

1. Information We Collect

To provide you with a seamless, secure, and personalized experience, we collect the following categories of information:

• Personal Identification Information: Name, email address, shipping and billing address, phone number, and country of residence.
• Payment Information: When you make a purchase, our certified payment gateways (such as PayPal) process your payment details. We do not store full credit/debit card numbers on our servers.
• Transaction Data: Details about the products you purchase, order history, and transaction amounts.
• Technical & Usage Data: IP address, browser type and version, time zone, operating system, device information, and how you navigate and interact with our Site (pages viewed, time spent, referral sources).
• Communication Data: Records of your correspondence with our customer service team (e.g., via [email protected]).

2. How We Use Your Information

We use your data solely to enhance your Primo Store journey, with a focus on security, service, and sophistication:

• To process and fulfill your orders, including payment processing, shipping, and delivery.
• To communicate with you regarding your order status, service updates, and customer support inquiries.
• To protect against fraud, abuse, or security risks through advanced monitoring systems.
• To improve our Site, product offerings, and overall customer experience based on usage trends.
• To comply with applicable legal and regulatory obligations.
• With your explicit consent, to send you curated information about new products, offers, and outdoor living inspiration. You may opt out at any time.

3. Data Sharing and Disclosure

We value your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. We share data only as necessary under these strict circumstances:

• Service Providers: We engage trusted partners to perform essential functions, such as payment processing (e.g., PayPal, card networks), order fulfillment, shipping carriers, and IT infrastructure support. These partners are contractually bound to handle your data securely and only for the purposes we specify.
• Legal Compliance: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Primo Store, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and outline your choices.

4. International Data Transfers

Primo Store serves a global community of outdoor living enthusiasts. Your personal information may be transferred to and processed in countries other than your own, including the United States, where our servers are located. We ensure such transfers comply with applicable data protection laws and that your data remains protected through appropriate safeguards (e.g., standard contractual clauses).

5. Data Storage and Security

We protect your data with the same dedication to quality and security that defines our products.

• Industry-Standard Encryption: All transactions are protected by robust encryption technology (such as SSL/TLS), creating a secure tunnel for your data.
• Secure Payment Gateways: We partner with leading, certified payment processors. Your full payment details are never stored on our servers.
• Limited Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
• Organizational Safeguards: We implement strict internal access controls and train our team on data protection principles.

While we employ comprehensive security measures, no electronic transmission or storage method is 100% secure. We continuously strive to protect your information but cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location (such as under the GDPR for EEA residents or CCPA/CPRA for California residents), you may have certain rights regarding your personal data, including:

• Access & Portability: To request a copy of the personal data we hold about you.
• Correction: To update or correct inaccurate or incomplete data.
• Deletion: To request the deletion of your personal data, subject to legal obligations.
• Opt-Out: To opt out of marketing communications at any time by using the “unsubscribe” link in our emails or contacting us.
• Restriction & Objection: To object to or restrict certain processing activities.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance functionality, analyze site performance, and personalize your experience.

• Essential Cookies: Required for the Site to function, such as maintaining your shopping cart and secure session during checkout.
• Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics). This data is aggregated and anonymous.
• Preference Cookies: Remember your settings and preferences for future visits.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site, particularly the secure checkout process.

8. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media platforms). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Primo Store is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page occasionally.

11. Contact Us

Last Updated: October 26, 2023